Refund policy

Refund Policy

At Positive Vibe Coffee Co, LLC, we are committed to ensuring your satisfaction with every order. While we cannot accept returns on coffee due to its perishable nature, we have a straightforward policy to address any issues that may arise.

Problem Resolution

If you encounter any problems with your coffee order or there are errors in your received order, please reach out to us at positivevibecoffeeco@gmail.com within 2 days of receiving your order. We will work diligently to address your concerns and ensure your satisfaction. Instances where this applies include:

• Receiving an incorrect item from your order.
• Your items were damaged during transit.

Timeframe for Refunds and Exchanges

Our refund policy covers a period of 21 days from the date of purchase. If more than 21 days have passed since your purchase, we regret that we can't offer you a full refund or exchange.

Initiating a Refund or Exchange

If you find yourself unsatisfied with your coffee purchase for any reason, kindly contact us at positivevibecoffeeco@gmail.com within 2 days of receiving your delivery. In your initial email, please provide:

• Your name.
• Order ID.
• Details of the items you would like to replace.
• Reason for the replacement.

We appreciate your trust in Positive Vibe Coffee Co, LLC and are dedicated to providing you with the best coffee experience possible. Your satisfaction is our priority.